At this time our retail locations are only able to process returns on product that was originally purchased from their physical store location. We do not have an exchange policy in place and all returns will be set up as a refund back to the original form of payment on file for your order.  If you are interested in receiving an alternative size, color or style, a new order will need to be replaced online or within one of our retail/authorized dealer location.

Orders placed through our online store or telesales will need to be initiated by contacting our Customer Service department Toll Free (855) 330-0188 or via email at Customerservice@volcom.com.